Compaq 226593-B21 - Smart Array 5i RAID Controller Manuale Utente Scaricare il pdf (Pagina 27)

QuickSpecs

Compaq ProLiant ML370

Generation 2 (G2)

DA-10901 World Wide — Version 33 — October 22, 2002 27

Options

CarePaq Priority Services for ProLiant Servers – Priority Level

Service and Support Offerings

(CarePaq Services) (continued)

9 x 5 HW, 4-hr response, Next Available HW engineer; 9 x 5 Bronze Software Support

2-hr response for Windows NT, Windows 2000, Professional, Server or Advanced

Server Operating System, Next Available Specialist (6-3 Part Number forCanada)

FM-M01E2-36

9 x 5 HW, 4-hr response, Next Available HW engineer; 9 x 5 Bronze Software Support

2-hr response for Windows NT, Windows 2000, Professional, Server or Advanced

Server Operating System, Next Available Specialist (6-3 Part Number for U.S.)

239929-002

9 x 5 HW, 4-hr response, Next Available HW engineer; 9 x 5 Bronze Software Support

2-hr response for Novell NetWare Operating System, Next Available Specialist (6-3 Part

Number for Canada)

FM-N01E2-36

9 x 5 HW, 4-hr response, Next Available HW engineer; 9 x 5 Bronze Software Support

2-hr response for Novell NetWare Operating System, Next Available Specialist (6-3 Part

Number for U.S.)

239969-002

5 x 9 4-hour H/W, 5 x 9 2-hour O/S (NT & NetWare), three years (6-3 Part Number for

EMEA)

179835-022

CarePaq Priority Services for ProLiant Servers – Priority 24 Level

24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support, 2-hr

response for Windows NT, Windows 2000, Professional, Server or Advanced Server

Operating System, Next Available Specialist (6-3 Part Number for U.S.)

239931-002

24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software Support, 2-hr

response for Novell NetWare Operating System, Next Available Specialist (6-3 Part

Number for U.S.)

239971-002

7 x 24 4-hour H/W, 7 x 24 2-hour O/S (NT & NetWare), three years (6-3 Part Number for

EMEA)

179840-022

CarePaq Priority Services for ProLiant Servers – Priority Silver

24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr

response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for

Windows NT, Windows 2000, Professional, Server or Advanced Server Operating

System, Technical Account Manager, Technical Newsletter, SW activity review,

proactive patch notification, 1 System Healthcheck per year (6-3 Part Number for U.S.)

239933-002

24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System

Support for Windows NT, Windows 2000, Professional, Server or Advanced Server

Operating System (6-3 Part Number for U.S.)

239935-002

24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Software Support, 1-hr

response, Monday – Friday, 8AM – 5PM local time, 2-hr response after hours for Novell

NetWare Operating System, Technical Account Manager, Technical Newsletter, SW

activity review (6-3 Part Number for U.S.)

239973-002

24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Silver Subsequent System

Support for Novell NetWare Operating System (6-3 Part Number for U.S.)

239975-002

Note: For more information, customer/resellers can contact http://www.compaq.com/services.

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Compaq 226593-B21 - Smart Array 5i RAID Controller Manuale Utente Pagina 27

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